F*** the Problem........................Fix the People
Why Affinity Bias Can Make or Break Delivery It’s who you are, and how you do it!.........not what you do or what you’ve done! When things go wrong, it is stressful for everyone involved. It can also be a lonely and disempowering experience for those who depend on a resolution but cannot contribute to it. Buyers and customers often have no choice but to sit and wait. Delivering an excellent fix rarely restores harmony on its own. The unspoken frustration remains: " it should not have gone wrong in the first place" . An old mentor of mine used to say, “ Fix the people, not the problem ,” (or less polite wo...